Frequently Asked Questions
Everything you need to know about your KEF high-fidelity audio experience.
What is the standard shipping timeframe for premium audio equipment?
Orders are typically processed within 24-48 hours. Standard shipping across the continental US usually takes 3-5 business days, ensuring your speakers arrive safely and securely.
Do KEF products come with a manufacturer warranty?
Yes, all new KEF products include a limited warranty. Passive speakers are generally covered for 5 years, while powered speakers, subwoofers, and electronics are covered for 2 years.
What is your return policy if I am not satisfied with the sound quality?
We offer a 30-day trial period. If you are not completely satisfied with your purchase, you can return the product in its original packaging for a full refund, minus any applicable restocking fees.
How can I track my order once it has been dispatched?
Once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
Which payment methods do you accept for online purchases?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are KEF wireless speakers compatible with high-resolution streaming services?
Absolutely. Our wireless systems, such as the LS series, support high-resolution audio streaming via AirPlay 2, Chromecast, Spotify Connect, and Tidal for an uncompromised listening experience.